Privacy Policy

Information you give us:

• Your name, phone number and email address when you submit our contact form
• The suburb, service requested, urgency and any message details you include in the form
• Any other information you choose to provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, such as page views, time on page and scroll depth
• Device information, including your browser, operating system, IP address and screen resolution
• Your approximate location, based on your IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from advertising platforms if you arrived at this site through a paid ad

We use your personal information for specific purposes only:

• To respond to your contact form submission or phone call
• To book and complete electrical work at your property
• To provide workmanship guarantee service or follow-up if you become a customer
• To understand which pages of the website convert visitors, through web analytics
• To attribute which marketing channel a contact came from, through call tracking and tag management
• To comply with our legal obligations, such as tax and licence record-keeping

We share limited data with the following service providers so this website can operate:

• Cloudflare hosts the website and protects it from malicious traffic. Processing occurs in the United States with a global edge presence. See the Cloudflare Privacy Policy{target="_blank" rel="noopener"}.
• Google Analytics 4 and Google Tag Manager analyse how the website is used. Processing occurs in the United States. See the Google Privacy Policy{target="_blank" rel="noopener"}.
• Our call tracking provider records which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system receives contact form submissions so we can respond to your enquiry.

We do not sell your personal information, and we do not share it with any party other than those needed to run this website and respond to you.

Cookies are small files stored on your device by your browser. This site uses analytics and tag management cookies to understand how the site is used. You can disable cookies through your browser settings, though some features of the site may not work as intended if you do. Your browser's help pages explain how to manage or delete cookies.

• Contact form submissions: retained for 7 years, in line with Australian business record-keeping obligations
• Customer records for booked work: retained for 7 years
• Analytics data: retained per the analytics platform's default settings
• Call recordings, if any: retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to our legal record-keeping obligations
• Complaints: raise a concern with us first. If it is not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au{target="_blank" rel="noopener"}.

We take reasonable measures to protect your personal information. The website is served over HTTPS and hosted on secured infrastructure, and access to our lead system is controlled. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with their information, contact us and we will remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new last updated date. Continued use of the website after an update constitutes acceptance of the updated policy.

• Business: Family Electrician Arundel
• Operating under: a fully licensed and insured electrical business, Electrical Licence #83326
• Phone: (07) 5500 2880
• Website: familyelectricianarundel.com.au